About us


Please have a look at a little of the feedback we have received from clients over the years...

Here at Brazil we firmly believe in the feedback of our clients, be it good or bad, as it really is the key to us moving forwards and improving our service and the overall experience. With the price of hotels and flights only on the increase we feel it is important to know where we have gotten things right and where wrong. In the below, please see what our clients are saying about us and judge for yourself. (please note that ALL of the reviews we feature are 100% real and unedited. If you would like to speak to any of our past clients please let us know).

Furthermore, we have started to gather customer reviews through Trustpilot so please take a look at our page on there to see how we are doing. Trustpilot Reviews >>


The holiday was fantastic and all the arrangements worked really well plus you and your colleagues were very patient in dealing with all our questions. The only thing we weren't really prepared for was that cash machines seemed to have a limit of about £60 so we found ourselves using them more than we expected. Liz

Liz and Jim

Hi Ed,

We are back! We had the most wonderful time! Thank you so much for organising such a fantastic trip.

Our highlight has got to be Estancia Cristina. It was so beautiful and so welcoming. I would go back there in a heartbeat.

Best wishes

Ayisha & Chris

Yes we’re back
Sorry I wanted to send you a mail earlier but been very busy.
We had the best time and the organization was spotless. Above expectations definitely.
We absolutely loved chile (esp patagonia and atacama). Peru was more touristic so we liked it a bit less but this was completely our decisions and we’re still happy we went.
Once again, top organisation, hotel even better than expected, guides and drivers extremely nice and efficient. The only thing i would change is having a direct flight from santiago to cusco and avoid Lima (it costs us a day), but I understand also this flight is rather recent.
Thanks again for everything.
I will definitely recommand your services.

Nicolas and Teressa

Hi Nick,

We got back from our honeymoon in Peru yesterday - back to work today with a bump - and just wanted to say thank you so much for organising our trip.

We had an incredible time and everything was perfect - all of the arrangements were seamless and our transfers/trips/guides/travel were all great. We even got a few room upgrades and bottles of fizz!

Machu Picchu was a real highlight! The guide was great and the hike was awesome - and the hotel upgraded us to a suite with a private pool so we loved our trip there! All of the Inkaterra hotels were beautiful and the service was always great. Hotel B Barranco was my favourite hotel I think though, we really loved it there.

Lima Tours were really good too, very impressed with them,

We wouldn't hesitate to book another trip through you and will be recommending to our friends and family!  

Thanks again, Heather and David

Heather and David

Hello Nick:
Just a quick note to let you know that we thoroughly enjoyed our trip to South America. You did a fabulous job with the hotel/resort selections.
Tierra Patagonia was definitely our favorite, but everywhere was beyond our expectations. Everything went well and we were always picked up and deposited wherever we needed to be. Don’t know why it happened, but we were pleasantly surprised to be substantially upgraded at Sol y Luna in Urubamba. We had our own private 4 room casita.
Just so you are aware, in Cusco, the city tour tickets which we purchased did not cover the cathedrals. On our half day guided tour, we had to pay separately for those. Also, our half day tour only turned out to be 2 hours. Our guide Romulo, while very knowledgeable, seemed to be in a hurry. We saw what we wanted to see, but didn’t get to spend as much time as we would have liked.
A couple of constructive comments:
1) It would be helpful if the guides were more direct with the message about the luggage allowance on the train to Machu Picchu. We knew of the 5kg limit but we were unclear what was going to happen to the rest of our luggage. As it turns out, there were many on the train with big bags which were taken from the train station in Aqua Caliente to the hotel. We just had our small backpack with us and our luggage was sent to the hotel in Cusco. We just feel communication was lacking here.
2) The hotel/resort in Iguazu Falls was nice but it was oriented towards families and there were lots of children around. Children tend to get cranky at the end of the day and make a lot of noise that most parents try to ignore. We are at an age where screaming children are an irritant. For your older clients, it might be better to put them in less of a family resort.
You did a great job putting this trip together and we really did have a great time.
We will definitely recommend you to any of our friends who are interested in traveling to South America.
Thank you again for all your assistance.
Best Regards, Sherry & John

John and Sherry


Big thanks to you both – it was superb.

Our guide was Henry Joel Mesicano who was outstanding. Strangely – there were no others in our team (which was great) but 10 or so in the other Lima Tours team. We had 7 porters and a cook to ourselves!

I would suggest in your kit brief that you really push “warm clothing – something thick for very cold nights” and a torch (which we had and was crucial) .

Loved it and would recommend you and Henry going forward.

Best wishes Simon

Simon and Issy

Great trip! It all worked smoothly. 

Tierra Patagonia was sensational. Our family members joined us and we were 5--the place only had 11 guests since it's the off season. Great food, drinks and service.

Other small hotels very good. Club Tapiz was very beautiful. Great food and wine tasting where we chatted with fun folks. As was Esplendor in El Calafate. We should have spent another day in El Calafate to walk on the glacier as our son did. It's a neat little place.

Weather in BA and Santiago were sunny and warm, perfect fall weather. Rojo Tango was worth every penny! Restaurants in Santiago--Bocanariz and Mulato-- top-quality and Don Julio's in BA tops--but split the portions unless you're an NFL lineman. All were easy walking distance from the hotels.

All pick-ups went smoothly and drivers were interesting. A big plus arriving in a new country or city. I will definitely write a nice piece about your company.

Thanks Nick! Cheers, Bob

Bob & Sue

Hi Nick,

We are home and recovering from our Chilean adventure - which was wonderful in all aspects. However, we do want to thank you for all of your help in arranging and then rearranging our trip.

I am so sorry that I had called you and bothered you with asking about the flights. All did work out fine in the end. We did have some problems with our last internal flight - but through chat and email I was able to resolve. I wish I had realized that I could do that earlier and then would not have had to bother you.

Typically we travel with some variance in our scheduling but without that option on this trip, we were concerned that we would miss flights and thus miss part of our vacation.

All the hotels were amazing - and we enjoyed the trip.

Thanks for all your help, Julie and Tom Wendorf

Tom & Julie

Hi Nick,

I just returned yesterday morning from Argentina. I have to commend you on all three accommodations that you arranged. They were each incredible in their own way.

I loved each place and the people were incredibly hospitable. I would love to go back to all of them. This trip really opened my eyes to what an interesting and beautiful country Argentina is.

I had been very uneasy about the trip as it was so far away and totally out of my comfort zone. But it had the opposite affect and now I am eager to learn Spanish so we can return again and further explore.

Thanks again for all of your help. The people who provided the transfers were all great and so prompt. Best regards, Nora

Nora & Alexander

Thanks Nick.

The trip was very good indeed, and we definitely plan to go back.

Firstly I want to highlight someone who absolutely shone out for us from Rio Life, Alexandre. He was the driver we had throughout (except one leg from Paraty to Rio). Alex has extremely good English language skills, frankly as good and sometimes better than the guides, and is an excellent and interesting conversationalist. He built a very strong and caring relationship with us, was very informative, sharing all sorts of unique and thoughtful insights into life in Brazil, about the journeys we undertook and the places we visited. I had some real problems throughout the trip resulting from an early episode of food poisoning, including bad dehydration and related high blood pressure issues, he was extraordinarily caring, helpful, and attentive in dealing with these, including helping getting me medicine, getting medical help and so forth. He was always there for us, always early, always cheerful and engaging. He always insisted on helping. He is an absolute gem and a real talent. A lovely man. He should be a guide himself.

We enjoyed Flandrio who did not have good weather on his side for either of our Rio visits, he too was flexible and helpful re my medical problems, and always checking up on me. Julie in Paraty was excellent and very engaging, in Salvador my health problems rather cut short what Carlos was able to do for us but it was all well run.

Everything ran like clockwork from beginning to end thanks to your work Nick, thank you for that. We enjoyed Rio very much and would like to see more. Paraty was very unique, loved the old town and a day trip to the ‘fjord’ was also a highlight, the Poussada arranged a boat and captain at a very economic price (much much cheaper than the price quoted to you by the guide company) and was an excellent private trip in all respects. The food in Paraty is a highlight also. The state of the ‘cobbled’ streets is amusing at first but gets in the way of one’s enjoyment because you cannot walk and look around at the same time! We also got caught by the high tide which enters the town at full moon and meant we had to literally wade to the hotel one day, but that was part of the fun of it.

Ibitipoca was a simply amazing place. Stunning and the people lovely. Its full of extraordinary surprises and is a real paradise. The only downside for us was the food, the breakfast and lunches varied from okay to good but dinner not so good on two out of the three times. It was also at times difficult to find anybody when we needed a drink or other help. The guides were outstanding.

Salvador was intriguing, I think the right amount of time spent, loved the music, the old town, the museums we visited and found some very good food. Also were there in a time of some political protest and demonstrations which added a fascinating dimension to the visit.

Buzios, well what can you say? Utterly delightful one of the best beach holiday locations we’ve experienced with the Casa Blancas as a perfect base. So many coves and beaches to explore and enjoy. A definite repeat and for longer, yes we should have been there longer anyway. That's about it, happy for you to use / share our feedback as you dream appropriate but INSIST a huge shout out for Alex!

We will do another South America trip in the next year so keep in touch!

Very best Mike and Ilene

Mike and Ilene